Refund policy

Effective Date: July 21, 2026

Thank you for shopping with Miami Valley Nails. Customer satisfaction is our priority, and we strive to provide high-quality handmade press-on nails. Because each nail set is handcrafted and considered a personal-use beauty product, please review our Return & Refund Policy carefully before placing your order.

Returns

We do not accept returns or exchanges for:

▪️Change of mind
▪️Incorrect size selected by the customer
▪️Personal preference
▪️Used or opened products
▪️Products damaged due to improper application, removal, or misuse

Please carefully review product descriptions, sizing information, and your order details before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

▪️Your order number
▪️Clear photos of the product
▪️Photos of the packaging (if applicable)
▪️A brief description of the issue

After reviewing your claim, we will provide an appropriate resolution, which may include:

▪️A free replacement
▪️A full refund
▪️A partial refund (when appropriate)
▪️Lost or Undelivered Orders

If your order has not been delivered within 4 weeks (28 days) from the shipping date, you may be eligible for:

A free replacement shipment, or
A full refund

Please contact our customer support team with your order number so we can investigate the shipment.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not yet begun.

Once an order has entered processing or production, it can no longer be canceled.

Custom & Personalized Orders

Because custom and personalized nail sets are made specifically for each customer, they are non-refundable and non-returnable unless they arrive damaged, defective, or incorrect.

Refund Eligibility

Refunds may be approved under the following circumstances:

▪️You received a damaged or defective product.
▪️You received the wrong item.
▪️Your order was lost in transit and not delivered within 4 weeks from the shipping date.
▪️Your order was canceled before production began.

▪️Refund requests that do not meet these conditions may be declined.

Refund Processing

Once your refund has been approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping fees (if applicable) are generally non-refundable unless the error was caused by Miami Valley Nails.

Exchanges

We only replace items that are:

▪️Damaged
▪️Defective
▪️Incorrectly shipped

We do not offer exchanges for:

Incorrect size selections
▪️Color preferences
▪️Change of mind
▪️Used products
▪️Sizing Responsibility

Customers are responsible for selecting the correct nail size before placing an order.

If you are unsure about sizing, we recommend measuring your nails carefully using our sizing guide before purchasing.

Miami Valley Nails cannot be held responsible for incorrect sizing chosen by the customer.

Contact Us

If you have any questions regarding returns or refunds, our customer support team is happy to assist you.

Miami Valley Nails

Customer Support

📧 support@miamivalleygelonnails.com

We typically respond to all inquiries within 24 business hours.

Thank you for choosing Miami Valley Nails. We truly appreciate your trust and support. Every handmade nail set is crafted with care, and we're committed to ensuring you have a positive shopping experience from start to finish.