Welcome to our online Store FAQ.
If you have other questions, please just send it to support@miamivalleygelonnails.com
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1. Are your nails reusable?
Yes. With proper application, gentle removal, and careful storage, our press-on nails can be reused multiple times.
2. How long do your press-on nails last?
Wear time depends on your nail preparation and application method. Most customers enjoy their nails for 1–2 weeks with proper care.
3. How do I choose the correct nail size?
We recommend measuring your natural nails and comparing them to our sizing guide before placing your order. If you're unsure, feel free to contact us for assistance.
4. Do you offer custom nail designs?
Yes! We create custom handmade press-on nails tailored to your preferred colors, shapes, sizes, and designs whenever possible.
5. How long does shipping take?
U.S. orders generally arrive within 5–8 business days with Free or Economy Shipping, while international orders usually arrive within 8–15 business daysafter shipment.
6. Can I return or exchange my order?
For hygiene reasons, we do not accept returns on used or opened press-on nails. However, if your order arrives damaged, defective, or incorrect, we'll gladly help resolve the issue.
7. Can I cancel my order?
Orders may be canceled within 24 hours of purchase if production has not yet begun. Once processing starts, cancellations are no longer possible.
8. What if my package is lost or delayed?
If your order has not been delivered within 4 weeks from the shipping date, please contact us. We'll investigate the shipment and, if eligible, provide a replacement or a full refund.
9. How should I care for my press-on nails?
Avoid prolonged exposure to water immediately after application, wear gloves during household chores, and remove your nails gently to maximize wear time and reusability.
10. How can I contact customer support?
Our friendly customer support team is here to help. Email us anytime at [support@miamivalleygelonnails.com] and we'll typically respond within 24 business hours.
